Order Tools Cincinnati ToolBank Inventory Service Policy

Member Agency Portal

While this page is designed as a self-serve page for Member Agencies, please do not hesitate to contact ToolBank staff for assistance. If you need help navigating our Tool Order Managing system (T.O.M.), figuring out what tools you need to complete a project, or have any questions regarding our appointment-only policy, we’re here for you!

Give us a call at  (513) 246-0015 or email us at cincinnati@toolbank.org.

  • Membership Dues

    Membership dues are collected annually from agencies who wish to borrow tools from the Cincinnati ToolBank. These dues are based on the agency’s annual budget and charged with the first tool order placed in the calendar year.

    Annual Organizational Budget Annual Membership Fee
    $0-$100,000 $25
    $100,000-$250,000 $50
    $250,000-$500,000 $75
    $500,000-$750,000 $100
    $750,000 – above $150
    *All Government Agencies $150
    *Public School System $25

  • Order Tools

    Tool orders must be placed AT MINIMUM 48 hours prior to the intended pickup date. Tools and equipment are on a first come first serve basis, meaning the sooner you place the tool order, the more likely you are to receive your order in its entirety.
    *Please note: An appointment is not scheduled until a ToolBank Staff member confirms it through email.
     
    If an order is placed in the following time frames, and we can accommodate the order, the fees are as follows:
    • Less than 2 business days: $25.00
    • Less than 1 business day: $50.00

    Special Events Equipment: Due to the high demand, special events equipment is only available in one week increments (I.e. tables, tents, chairs, AV equipment, etc.)

  • Fee Information

    Payment of the tool handling fees are due at the time of the tool pick up. The ToolBank accepts checks, debit and credit cards. Cash is not accepted – no exceptions.

    • Tool Handling Fees: Member Agencies pay a Tool Handling Fee equal to 5% of the retail value of each tool borrowed per week. Tools may be borrowed from one to eight weeks.
    • Cleaning/Maintenance Fees: Member Agencies are assessed a cleaning fee if tools are returned excessively dirty or returned with dried paint, caulk, mud, cement, or other substances. Agencies are given the opportunity to clean tools before fees are assessed. This fee is $25.00/hr if staff is required to clean the returned order.
    • Laundering Fees: There will be a $5.00 cleaning fee per tablecloth that is returned dirty and/or unfolded.
    • Late Fees: An overdue order accrues a weekly late fee of 10% of the retail value for each overdue tool until the tools are returned, replaced, or its replacement cost is paid in full.
    • Replacement Fees: Member Agencies are assessed a replacement fee in the event that a tool is declared lost, parts are missing, or the tool is broken or no longer usable due to misuse or abuse.
    • Delivery Fees: Direct Delivery and Pickup services are now offered for Tool Orders. Refer to our Delivery Services Page for our delivery/pickup fees and policies.

  • Tool Return Appointments

    Returns are by APPOINTMENT ONLY.
    If an agency does not set up a return appointment during their order pickup, please call (513) 246-0015 to schedule a return. Appointments are not scheduled until confirmed by a Cincinnati ToolBank staff member.

    Appointments are available:

    • Mondays, Wednesdays, Thursdays, and Fridays from 9:00 am to 3:30 pm. 
    • Tuesdays from 12:00 pm to 3:30 pm.

  • Cancellation Policy

    In the event of order cancellation, please review our cancellation policy. If you have additional questions or specific circumstances, please e-mail cincinnati@toolbank.org or call (513) 246-0015.

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