1) Become a ToolBank Member Agency: First-time borrowers must complete our brief online membership application, provide the documentation requested on the application, sign and turn in membership and pay their annual membership fee ( all this can be located on “First Time Borrower” tab under “Borrow Tools”) prior to borrowing tools.  This process captures documentation of their not-for-profit status and creates a user account for the agency contact in our online tool ordering system.

2) Submit a Tool Order: Agency logs in to their ToolBank account (located on the “Member Agency Portal” tab under “Borrow Tools”) and submits a tool order online.

3) Pick Up Tools: Agency picks up their tool order at the Cincinnati Community ToolBank at their scheduled pickup time. ToolBank staff and volunteers will have your order prepared in advance. Member Agencies will then load the equipment into their vehicle (make sure to arrive with an appropriate vehicle). ToolBank staff provides the agency with usage and care guidelines along with an itemized receipt.

4) Return Tools: After the completion of the project and the agency has a confirmed tool return scheduled, the tools are returned to the ToolBank at the scheduled time.  The agency will then unload their tools while ToolBank staff checks the tools back into inventory.