1) Become a ToolBank Member Agency: First-time borrowers must complete our brief online membership application, and provide the documentation requested prior to borrowing tools. This process captures documentation of their not-for-profit status and creates a user account for the agency contact(s) in our online Tool Order Managing (T.O.M.) system. Click the “Become A Member” button at the top of the page to get started.

2) Sign the Membership Agreement: Once logged into your agency’s account. You will need to sign the virtual Membership Agreement prior to submitting Tool Orders.

3) Submit a Tool Order: Agency logs into their ToolBank account (scroll up and click the “Order Tools” button) and submits a tool order online.

**Tool Orders are only accepted through our online portal. No orders are accepted over the phone, over email, or in person – No exceptions!

4) Pick Up Tools: Agency picks up their tool order at the Cincinnati ToolBank during their scheduled pick-up time. ToolBank staff and volunteers will have your order prepared in advance. Member Agencies will then load the tools and equipment into their vehicle (make sure to arrive with enough help and an appropriate sized vehicle). ToolBank staff provides the agency with usage and care guidelines along with an itemized receipt.

5) Return Tools: After the completion of the project and during the agency’s previously confirmed return appointment, the tools are returned to the ToolBank at the scheduled time. The agency will then unload their tools while ToolBank staff checks the tools back into inventory.